CallMeChat Contact
support · one inbox
Contact CallMeChat
One email address handles everything, from a missing coin pack to a call you need to report. Here is where to write and what to include so the CallMeChat team can fix it in one reply.
one inbox
Where to write
Everything goes to [email protected]: account problems, purchases, reports, bugs and privacy requests. People on the CallMeChat team read it, and a well-written first email usually gets sorted without back and forth.
If you have an account, write from the email address linked to it, or mention the nickname you use. That is the quickest way for us to find you.
subject line
Say which kind of problem it is
Start the subject with one of these words so your email lands with the right person.
- Account: cannot sign in, lost coins after switching device, want a nickname changed. Include your nickname and the phone or browser you use.
- Payment: missing coins after paying, an unfamiliar charge, a VIP question. Include the date, the amount and the receipt number. Never send your full card number.
- Report: someone broke the rules on a call. Include their nickname, roughly when it happened and what went wrong. Screenshots help if you have them.
- Bug: black video, calls dropping, a button that does nothing. Include your device, browser and a short description of what you tapped.
- Privacy: a copy or deletion of your data. Send it from your account email so we can confirm it is you.
before you email
Quick fixes worth trying first
A black camera window almost always means the browser has not been given camera permission; switch it on in your phone or computer settings and reload. Coins or follows missing after a new phone usually means you were a guest before; the fix is on CallMeChat login. Questions about free matches and the Reward Center are answered on is CallMeChat free.
urgent
If someone on a call threatened you
Leave the call, block and report the account, keep screenshots, and email us with the subject Report. Do not pay anyone who threatens to share a recording. If you feel in danger, contact your local police or emergency services first. The safety page covers what to do step by step.
CallMeChat support will never ask for your password or ask you to pay outside the app.
keep going
Or read stops
asked before calling
Support questions
How do I contact CallMeChat?
Email [email protected]. Put the kind of problem in the subject line and include your nickname.
Does CallMeChat have a phone number?
No. Support is handled by email so the team can look at your account and call details before replying.
How do I report someone after the call ended?
Use report from the call screen if you still can. If not, email support with the subject Report, their nickname and roughly when the call happened.
How do I delete my CallMeChat account?
Email support from the address linked to your account, or include your nickname, and ask for deletion. Unused coins and VIP time are removed with the account.
My coin purchase did not arrive. What now?
Email support with the subject Payment, the date, the amount and your receipt number. Do not send your full card number.
Can I suggest a feature?
Yes. Send it to [email protected] with the subject Idea. Every message is read, though not every idea can be built.